Mother’s day promotions →

Frequently asked questions

We will send you a confirmation email with your purchase details. From that moment, you will have 1 year to redeem the voucher. We recommend making the appointment reservation in advance by clicking here to choose a convenient day and ensure availability, so you can enjoy your experience before it expires.

This circuit is a tour of the different facilities, consisting of: hydromassage pool, frigidarium, contrast footbath, Finnish sauna, sanarium, Turkish bath, Scottish shower, bi-thermal shower, contrast shower and chillout room with tea or fruit juice invitation . Not valid for groups of more than 4 people.

To enjoy your pack or service, you must first make an appointment and make your reservation, so you can attend a day that suits you well and where we have available appointments.

Our opening hours are as follows:
  • Wednesday: 4:30 PM to 9:30 PM

  • Thursday to Friday: 11:00 AM to 2:00 PM and 4:30 PM to 9:30 PM

  • Saturdays: 10:30 AM to 2:30 PM and 3:30 PM to 10:00 PM

  • Sundays: 10:00 AM to 4:00 PM

The purchased vouchers will be valid for 1 year.

You can always add more time to your massages. To request an extension and make a reservation, we kindly ask you to send an email to info@kumarasspa.com or call +34 955 762 617 and provide the following information:
– Full name
– Email address
– Phone number
– Voucher number/Order number
– Preferred days and times for the appointment
– Please indicate the number of additional minutes you would like to add (€1/minute).

You can change the date of your reservation up to 24 hours prior to your appointment by contacting us either by phone at +34 955 762 617 or via email at info@kumarasspa.com to inform us and request the modification. While both options are available, we recommend contacting us via email to keep a record of the change. Failure to cancel or modify the reservation within the 24-hour notice period will result in the loss of the service entitlement and the non-refund of the service fee.

Except for very special cases, which will be consulted with the company, it is only allowed to enter over 18 years.

If you are a group, you can contact us and check the special rates.

Yes, the massage is performed at the same time but in separate rooms.

The data is from the buyer, but if you want us to also send a gift voucher to the email of the person to whom you want to make a special gift, you will only have to request it in the Notes section of the order. Remember to leave us the email of the person you want to send it to.

You should come equipped with bathing suits, a hair cap, toiletry kit, bath slippers and your physical gift voucher card. The center will provide you free of charge one bath towel per person, bath gel, shampoo, hairdryer and box office service. To your reservation you must arrive 5 ‘in advance for the reservation procedures at reception. Understand that if you are late you will not be compensated for lost time.

Yes, there is free parking right at the entrance of the facility.

No, services must be respected as contracted. The gift voucher is identified by the card number that is your locator. You can give it away to whoever you want but in case you can not or do not want to enjoy it, the amount will not be refunded.

When the circuit is not private, it will be semi-private. In this case, each element of the thermal circuit has a designated time. After that time has passed, the staff will rotate and change the customers between elements. This ensures that each customer properly follows the hydrothermal therapy and avoids having multiple individuals in the same element of the thermal circuit at the same time.

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